Frequently Asked Questions
Find practical answers about the catalogue, quotations and instrument inquiries.
How do I request a quotation?
Choose Request a Quote on a product. The form includes that product in your request. Add the quantity and your contact details, then describe any specifications or delivery requirements. You can also use the site-wide quotation button for a general inquiry.
Can I buy through the website?
This is a catalogue and quotation website, not an online checkout. Pricing, payment and delivery arrangements are discussed directly with our team.
What information should I include?
Provide the product name or reference, quantity, size or configuration, company details and delivery destination. A reference photo can help with an instrument not shown in the catalogue; ask our team how to share it.
What if a category has no products listed yet?
You can still send a general quotation request with the instrument details you need. The category menu includes the full range of catalogue categories, including those awaiting product listings.
How can I inspect an image more closely?
On desktop, move your pointer over a catalogue product image to magnify it. Choose Zoom to open the larger image. On a product page, use the image gallery and its full-screen control. On mobile, tap Zoom or the gallery control.
Where can I request product documentation?
Contact our team with the exact product or order reference and the documentation required. Confirm any applicable certification scope and product instructions before ordering.
How do I ask about shipping or a return?
Contact info@medesaint.com with your order reference. Read our shipping, returns and exchange and refund information for the details to include.