Refund Policy

The Medesa website does not collect payment through an online checkout. Payment and any applicable refund arrangements are confirmed directly as part of the written quotation and order process.

Requesting a refund review

Contact info@medesaint.com with your order reference, the product concerned, the reason for your request and supporting information. Do not send card details, passwords or financial login information.

What happens next

Our team will review the request against the written order terms, the order status and applicable law. Ask for written confirmation of the outcome and, if a refund is agreed, its amount, method and expected processing arrangements.

Return-related requests

If the request involves sending a product back, follow the returns and exchange process before dispatching it. Shipping costs, payment fees and other charges should be addressed in the written resolution for the individual order.

Nothing on this page limits rights or remedies that apply under applicable law.