Returns & Exchange

If you have a concern about an instrument order, contact Medesa International before sending any item back. Include your quotation or order reference, product details, quantity and a clear description of the issue.

How to request a review

Email info@medesaint.com with photographs where helpful. Describe the condition of the packaging and product, when you received it, and whether it has been used, cleaned or sterilised. Do not send patient information.

Return arrangements

Ask our team to confirm the return address, packaging requirements, transport arrangements and any required return reference in writing. Eligibility for a return or exchange is reviewed against the agreed order terms, the circumstances of the request and applicable law.

Safety and handling

Do not send used or potentially contaminated instruments without first agreeing the appropriate handling and shipping requirements with our team. Keep the packaging and relevant order records while your request is being reviewed.

Before ordering

Discuss any return or exchange requirement, including requirements for made-to-order items, before confirming the order. For refund questions, see our refund information.